Assessing Knowledge Management Infrastructure Influence on Job Satisfaction in Food Manufacturing Firms in Nairobi, Kenya

Abstract

Purpose: This research aimed at examining the role of Knowledge Management infrastructure in promoting job satisfaction using organization culture, structure and information technology constructs in food firms in Kenya.

Methodology: The study utilized explanatory design with stratified random sampling under post-positivism philosophy of research for triangulation of quantitative and qualitative data. The target population for the study was 12437 employees in food manufacturing firms and Fisher’s (1991) formula used to derive a sample size of 384 respondents. The study collected primary data using 5-point Likert-type questionnaire and data was analyzed using SPSS version 26 for both descriptive and inferential statistics.

Findings: The study findings revealed that knowledge management infrastructure had positive and significant relationship with job satisfaction as tcal=11.421>tcrit=1.96 at p=0.000. Therefore, null hypothesis that knowledge management infrastructure has no significant influence on job satisfaction was rejected. The regression outcome of β=0.568; p=0.000 indicated that a unit enhancement in knowledge management infrastructure results in job satisfaction enhancement by 0.568 units in similar direction. The study concluded that knowledge management infrastructure influences job satisfaction.

Unique Contribution to Theory, Practice and Policy: Management of the firms should continually demonstrate commitment to providing for purchase, installation, usage and maintenance of determined infrastructural requirements, to support knowledge management system for optimizing job satisfaction.